Privacy, Terms, Complaints & Insurance

Privacy Policy

We respect the privacy of your personal information.

Privacy Act 1988

Melbourne’s Leading Nanny Agency is covered by the Privacy Act 1988, which came into operation on 21 December 2001.

In accordance with our obligations under the Privacy Act, this document advises you of the manner in which personal information collected via this web site is handled by Melbourne’s Leading Nanny Agency.

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Terms of Agreement

Unless otherwise stated;
"Melbourne’s Leading Nanny Agency", "MLNA", "Armadale Sitters" shall mean Armadalia Pty Ltd trading as Melbourne’s Leading Nanny Agency ABN 92 094 010 750. Formerly known as Armadale Sitters, Street Address 613 Hawthorn Rd Brighton East 3187 03 9576 7000

"Client" shall mean the person or persons for whom the Carer undertakes duties.
"Carer" shall mean the person engaged by the Client to undertake the Duties as agreed between the Parties.
"Parties" shall mean the parties to this Agreement.

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Complaints

Concerns / Complaints Handling System for Parents, Carers or Community Members

AIM: To provide an avenue for open communication where concerns can help provide a higher quality service. Children’s safety and well being are our exclusive commitment.

Why It Is Important To Express Your Concerns / Complaints

It helps us provide a better service
If you are unhappy with any part of our service you have a right to let us know
We have a need to know about your concerns so we can address them, (e.g., child safety, unsafe or inappropriate behaviors, language, occupational health and safety issues, or anything else that may jeopardize the safety and well being of others etc.)

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Insurance

Your Carer has paid a premium to be covered by insurance for up to $10,000,000 worth of damage. If a client chooses to utilize this policy they will need to provide 3 written quotes to our office and our staff will assist with processing the claim, the client shall be responsible for payment of the $1000 excess.